Your data
Delete your account
Your Tap Supply account is your tag: the email you confirmed on it, your dose log and your settings. You can delete all of it yourself, at any time, in a minute.
In the app
Open Tap Supply, go to You → Your data and choose Delete account and data. If you also have a membership, You → Membership → Delete account cancels it and deletes the account it’s on.
On this website
Open your week (tap your tag, or open your week’s page on a phone that has it) and, at the bottom, choose Your data → Delete account and data. With a membership, sign in under Your account and choose Delete account.
By email
No phone with your tag at hand? Email hello@taptaketrack.com from the address on your tag, with the code printed on your tag’s card if you have it. We delete it within 30 days, usually much sooner, and write back when it’s done.
What's deleted
- The email on your tag, every dose logged, what you take and when, reminders, travel days, pills left and your tag’s name.
- Your sharing: the people who followed you, their invitations and the alerts sent to them.
- Our records of your taps and check-ins, and every phone’s access to your tag (every other phone is signed out).
- With a membership: your account, what you followed, and your membership (cancelled at once).
Coach conversations are kept only on your phone; deleting the app or your data there removes them.
What's kept
- The tag itself stays registered, so it can be set up again.
- A shipping address, until that order is delivered.
- Payment records Stripe must keep by law, if you paid for a membership.
See our privacy policy for how long everything else is kept.