Questions, answered.

200 × 92 × 30 mm (about 7.9 × 3.6 × 1.2 in).

Anodized aluminium.

A week: 14 compartments, AM and PM for every day.

Yes. Press a lid and only that one pops up; the rest stay shut.

No. The travel lock keeps every lid shut until you slide it back.

Wipe it with a soft, damp cloth.

No. The badge in the lid is a passive NFC tag; your phone powers it for the moment you tap.

Any phone with NFC: recent iPhones and most Android phones.

Hold your phone to the badge on the lid. One tap logs it.

The dose and the time you tapped, so your week is on your phone instead of in your head.

You don’t have to: a tap works in your phone’s browser too, and you can add your week to the home screen. The Tap Supply app for iPhone adds reminders, a coach and a home-screen widget.

Hold the top of your phone to your Tap Supply tag: the app opens and logs it. If your phone doesn’t open it by itself, tap Scan on the Today tab.

Touch and hold an empty spot on your home screen or Lock Screen, tap Edit or the plus button, search for Tap Supply and choose a size.

No. Your log stays with your tag, not your phone. Install the Tap Supply app and tap your tag: it asks for a one-time code, from your old phone (You → Your tag → Add a phone) or emailed to the address you confirmed on the tag.

Check that Doses, then Reminders, is on. If it says notifications are off, tap Open Settings and allow notifications for Tap Supply. A dose you’ve already tapped won’t remind you.

Yes. In the app, open Doses (Settings in the Simple layout), then Reminders, and turn on Ring like an alarm. On iPhone it rings for about 30 seconds (pick Chime, Bells or Beeps), and on silent it vibrates instead. On Android it rings with your phone’s notification sound, at alarm volume. Either way it rings again every 5 minutes, up to 3 more times, until you tap.

Yes. Pick every day, every other day, certain days of the week (like Mondays and Thursdays), every other week, or once a month, in the app’s setup or the Doses tab. Days off don’t count as missed, and no reminder comes.

Yes, once you say how many you have left. Tap Supply counts down with every dose and lets you know about 10 days before you run out, so there’s time to get more. Family who follow you get a note too. When the new bottle comes, tap Got more.

Turn on travel mode in the Doses tab and pick the days. They won’t count as missed, and reminders stay quiet.

It reads your taps and suggests habits: where to keep your pill box, what to tie each dose to, reminders that fit. Typed questions can be answered by AI only if you allow it. It never advises on what or how much to take: that’s for your doctor or pharmacist.

Under You, tap Log out. It takes your tag off that phone; your log stays with the tag, so tapping it with your next dose logs you back in.

Yes. In the app’s setup on their phone, choose “Someone in my family”: you add their doses and times, and follow along from your own phone. Their phone starts in the Simple layout, with large text and today only, and nothing is shared until they say yes.

Yes. Mom taps her tag with her own phone, in the Simple layout, while you follow her from yours in the Standard layout, along with your own doses if you have a tag. Only her phone logs her doses: once it has had the first tap, tapping her tag with yours logs nothing.

No. Her phone and her tag are all she needs: no email, no password. The email in the setup is yours, for your link to follow her.

The Simple layout: today’s doses in large text, each one done, due or later, with what’s in it, and a reminder at the dose time if she hasn’t tapped yet. Everything else is behind one Settings button, and she can switch to the Standard layout anytime.

Her phone reminds her at the dose time, only if she hasn’t tapped yet. If it still isn’t tapped an hour later, you get a note (or after 30 minutes, 90 minutes or 2 hours: you choose), and another once she taps. No late notes come in your quiet hours: 10 PM to 7 AM her time, unless you change them.

Yes, if you set it up for her: from your phone or the website, change which days, what’s in each dose and the times (her reminders follow them), and count the pills she has left. Anyone else who follows her can look, but can’t change them.

Yes, up to three people, you included. Invite a brother, a sister or a caregiver from your phone: they see the same week and choose their own notes. Mom sees everyone who follows in Settings, under Family sharing, and can remove anyone, or stop sharing, anytime.

Only the family she shares with, three people at most. Before anything is shared, her phone asks “Share your doses with your family?” and lists who would see them and what they’d see. Her yes covers anyone you invite later too; she sees everyone who follows, and can remove anyone, or stop sharing, anytime.

Nothing is lost: the log stays with the tag, not the phone. Install Tap Supply on the new phone, then let it in with a one-time code from the old one: in Settings (You, in the Standard layout), open Your tag and tap Add a phone. Old phone lost or broken? Email hello@taptaketrack.com and we’ll help. Everyone who follows keeps following.

Under You, tap Family sharing and send an invitation, to up to three people. They see your doses in the app or on the web, and get a note if a dose is late. Nothing is shared until you say yes, and you can stop anytime.

Yes, once they invite you: they send an invitation from You → Family sharing (or you set it up for them). Open the link to see their doses in the app or on the web, and get a note if a dose is late. They can stop sharing anytime.

We’ll email the waitlist first.

Two. American: navy anodized, with the Stars and Stripes on the lid. Sunset: burnt orange anodized aluminium.

No. Nothing is charged and you aren’t committing to anything. We’ll email you when Tap Supply memberships open, and you can unsubscribe anytime.

Yes. Join again with the same email and pick the other finish; we’ll switch it for you.